Privacy policy

Effective Date: 20 March 2026

Surabhi Silks, operated by DreamColourFab, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business.

1. Information We Collect

We may collect the following information from customers:

Name
Phone number (including WhatsApp number)
Email address
Delivery address
Order and purchase details

2. How We Use Your Information

We use your information to:

Process and manage your orders
Provide customer support
Send order confirmations and delivery updates
Communicate important service-related information
Improve our products and services

3. WhatsApp Communication

We use your WhatsApp number to:

Send order updates (confirmation, dispatch, delivery status)
Respond to customer inquiries
Share offers, promotions, and new product updates

Customers can opt out of promotional messages at any time by informing us directly.

4. Data Sharing

We do not sell, rent, or trade your personal information.
Your data may only be shared with:

Delivery partners for order fulfillment
Service providers who help us operate our business

All partners are expected to keep your information secure.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Customer Rights

You have the right to:

Access your personal information
Request correction or deletion of your data
Opt out of promotional communications

To make such requests, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Company Name: DreamColourFab
Store Name: Surabhi Silks
Email: dreamcolourfab@gmail.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated effective date.